A few features available Heathrow Airport Terminal 4

London being a tourist hub attracts millions of tourists to the city all year round. It is the most popular tourist destination in the UK and attracts visitors from across the globe. With a wealth of attractions both old and new it is a wonderful city to spend an exciting holiday.

With such a heavy influx of visitors the city has a large variety of luxury hotels to stay at. In terms of convenience and comfort the BW Plus Park Grand London Heathrow is the perfect place to stay. En route to Heathrow Airport it offers the perfect spot to stay with easy access to Central London as well.

Heathrow is the most important airport in London in terms of volume of passengers, freight and number of flights that are operated from it. Heathrow operates 5 terminals in all with Terminal 4 that was opened in 1986 being the second largest in terms of area. 35 airlines operate from it with approximately 9 million passengers flying from it annually. Most of the flights that operate from Terminal 4 are long distance flights besides a number of European destinations. Some of the major airlines that operate from it are KLM, Delta and Air India.

Some of the key features of Terminal 4 are as follows:

Check In:

Travelers will find the Check-In on the first floor of the terminal along with Flight Departures. Terminal 4′s roof houses a short term car park which offers passengers convenient access. For flight arrivals passengers need to move to the ground floor. Check in times is as follows:

1) Domestic Flights are 90 minutes before departure

2) International flights – 3 hours prior to departure

3) European flights – 2 hours before the flight

Passengers board a flight generally 45 minutes before takeoff

Self Service Check-In:

To facilitate passengers a number of airlines offer self service check-ins. The process is relatively simple to use and saves a fair bit of time. Passengers can opt for self service check-in either at a kiosk at the airport or online. At Terminal 4 passengers will find self service check in kiosks near the standard check-in area. However, passengers need to check with the airline they are flying with to confirm is this facility is available.

Online Check-In:

A great way to save on time is to use an online check-in (where available). Quite a number of major airlines have started to offer this option with many even having dedicated apps for use on smart phones to check in, as well as download boarding passes. There are also dedicated bag drop areas close to the check-in desks for passengers to deposit hold luggage. Passengers on international connections do not have to clear customs or immigration but those on international to domestic have to. If passengers travel from domestic to international connections they can avail of special immigration check-in provided their baggage is through-checked.


Passengers are offered left luggage facilities at Terminal 4, towards the west end of the arrivals hall. It operates from 05:30 to 23:00, and passengers are charged £10 per item per day with an additional £5 per extra day. All items are security checked. Of course while travelling carrying heavy luggage can be stressful and having a number of bags could lead to them being lost.

A few tips to avoid such hassles at Terminal 4 are as follows:

Excess Baggage:

In case of exceeding the baggage restrictions the Excess Baggage Company will take care of the baggage at a cost of £10 per item per day. In case it exceeds 24 hours you will have to pay an additional £5 per day. They also offer courier and shipping services along with travel goods and new luggage at a discounted price.

Lost Property:

In the event of having lost baggage, the passenger must inform the airline authorities at the earliest. Those travelling on British Airways (BA) can inform the authorities at the arrivals desk found in the baggage reclamation zone. While filing a lost baggage claim passengers will need to:

1) Fill out a lost baggage form describing the relevant details such as colour, model and company or brand of the item

2) The baggage tag receipt needs to be handed to facilitate BA in locating the missing item

3) A tracking reference number will be issued and contact details need to be given

Passengers can use the BA baggage tracking service to know the status of their claim and a passenger will be informed when the missing item is located. Delayed or missing baggage reports can also be made online. Lost property service is handled by Bagport and is located at Terminal 3 of the Heathrow Express building beneath arrivals. Another office lies in Terminal 5 close to Domestic Arrivals. Office timings are from 08:00 and 19:00 and there is a fee charged to reclaim lost property. Passengers also can check their website missingx.com, to see their database of items found. If located there is an online process to reclaim the item in your possession. Of course there is a nominal charge and incase the passenger wants the item delivered, there will be packing and postage costs as well.


Heathrow Airport offers luggage trolleys at all terminals which are free to use. These can be found at the departures and baggage reclaim area to help in transportation. These trolleys can be taken up to the bus and train station and car park. However they cannot be taken past security control.

Porter Service:

If passengers need help with excess luggage there are porters available to help. To engage a porter, seek the assistance of any of the customer hosts available at the airport. For passengers with special needs, the elderly and those travelling with kids it is free of cost. For others there is a fee of £9. Also there is no need to pay a tip to the porter.

Information Points:

At Terminal 4 six information points are located in the Departure Lounge Concourse with a Help Point in Baggage Reclaim and also an information point next to Chauffeur Services in Arrivals. There also is a Meeting Point in Arrivals opposite WHSmith.

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